Dhaka Bank Chatbot Banking

The traditional banking system, Online banking, Mobile banking, and now...here we bring the interactive banking chatbot in Bangladesh through WhatsApp for the first time! For their loyal and growing customer base, Dhaka Bank Ltd., in association with Dhrubok, as the first WhatsApp chatbot-based interactive Banking system in Bangladesh, has started its recent initiative- WhatsApp Banking System.

Interactive banking chatbot in Bangladesh: A step towards technology
With the assurance of proper safeguarding of its customer’s information and money, DBL has started its interactive banking chatbot service, WhatsApp Banking. Through this solution, customers will be able to avail most of the features of DBL mobile banking online.

Here goes the registration process:

1. Identify the right DBL WhatsApp number. You will see a green tick mark beside the name and once you click the name, you will get information that will assure you the right DBL WhatsApp.

2. From your registered mobile number (the number using which you have opened your DBL Bank Account) type ‘Hello/Hi’ to the DBL WhatsApp account. You will receive a link. Click the link and it will lead to a separate browser. If you are not already using DBL interactive banking, you will have to submit your account number and a new 4-digit PIN twice at the specific place on the page.

3. Once you have filled out the form, an OTP will be received by your registered mobile number from dBL. Once you will put the code into the WhatsApp conversation, your DBL WhatsApp-based chatbot banking registration will be done.

4. Once you have registered on the interactive banking, the next time to start your conversation, just say ‘Hi/Hello’ in DBL WhatsApp. Your session will start automatically.

Currently, DBL is not offering this service to customers without a properly registered mobile number.

Paying bills is tough. While using the DBL WhatsApp chatbot, customer can pay their Mobile recharge, DPDC, Desco, Wasa, Credit card (Dhaka Bank and Langka Bangla), Carnival internet, and Akash DTH bill. 

Through the banking chatbot, WhatsApp-based interactive banking users will be able to collect their account information, like- Current balance (Card and account), balance history and so many things more.