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Streamlining London Living: Your Go-To Service Provider for Home and Office Solutions

Atlas24 Services is a London-based service provider platform that ensures the quickest and easiest home and office solution, offering a wide range of services to the people of London, UK. Among the daily chaos, finding peace at home is really tough. Balancing work and personal life is also tricky. After all, all we have got is 24 hours in a day!

While day-to-day home and office maintenance can be way too exhausting, Atlas wants to offer people a life where there won't be any such hassle. Now, for every task, customers can enjoy the best service from the expert within moments.

Starting its journey in 2021, Atlas has already managed to explore multiple service fields and ensure easy solutions for many customers. Currently, Atlas is providing 200+ services, both for households and offices. The company has a pool of professionals who will help you to get through the day-to-day responsibilities. Atlas has a dedicated platform that will ensure that customers are hiring the best of the best.

Need a trustable and regular service to figure out your day-to-day home/ office work? Atlas is all ready here to offer you its amazing range of services!

How Atlas24 Services Operates?

1. Enter your postcode

After entering the postcode, enter all your preferences and find experts who can work on your chosen schedules.

2. Choose your preferences

After entering the postcode, enter all your preferences and find experts who can work on your chosen schedules.

3. Pick a nearby service expert

Choose among nearby experts and send your request.

4. Place an order

When you are done choosing the expert, just place an order with just one tap and get going.

Product's Special Features

1. Users can place orders both from the website and the cross-platform app.

2. All the service experts have to go through a strict screening process before starting their earnings.

3. You will enjoy a discount voucher for first-time service use.

4. All the services are categorized and can be booked easily.

5. Both on-demand and scheduled services can be availed through the platform.

6. Payment can be done through all types of cards and mobile wallets.

Let's Look at the Product

A Deep Dive into Our Exceptional Product

User-Friendly Sign-Up

Atlas24 ensures a straightforward and effortless registration process for both service experts and customers. This involves a seamless and easy-to-follow set of steps, minimizing complexity and allowing users to quickly complete the sign-up process to access the platform's services.

Role Based Dashboard

Atlas24 provides a personalized experience for users by presenting distinct pages based on their designated roles, whether they are service experts or customers. This customization ensures that individuals see relevant information and functionalities aligned with their specific needs and responsibilities within the Atlas24 platform.

Extensive Verification of the Service Experts

The verification process in Atlas24 is a crucial step, particularly for service experts. Before experts can start earning on the platform, they undergo a verification process. This process ensures the legitimacy of the expert, confirming their qualifications, skills, or any other criteria set by the platform. By completing this verification, Atlas24 enhances trust and reliability, providing customers with confidence in the expertise of the service professionals available on the platform.

Catogorized Services

Atlas24 offers a diverse range of home and office solutions. These services are likely to be organized into categories to streamline user navigation and service selection. Users can expect a variety of options within these categories, catering to different needs such as home maintenance, repairs, or office-related services.

View in Map or List

In the Atlas24 platform, customers can view available service experts through either a map or a list format. This feature enhances their ability to efficiently choose experts that align with their needs.

Map View:

The map view allows service experts to see the geographical distribution of service experts. Pins or markers on the map represent different locations where service experts are available.

List View:

Alternatively, the list view provides a more structured representation of available service experts. It may include details such as the type of service they offer and experts' other information. This format allows customers to easily scroll through and assign jobs based on specific criteria.

On-Demand and Scheduled Services

Atlas24 provides users with the flexibility to choose between on-demand and scheduled services based on their preferences and urgency.

On-Demand Services:

Users can request immediate assistance for urgent needs. Whether it's a sudden repair, maintenance issue, or any other service, Atlas24's on-demand feature ensures that users can quickly connect with available service experts who can address their needs promptly.

Scheduled Services:

For users who prefer planning and organizing their tasks in advance, Atlas24 offers the option to schedule services for a specific date and time. This is beneficial for tasks that don't require immediate attention or for users who want to ensure that a service expert is available at a designated time.

Real-Time Location Tracking

Atlas24 allows users, both customers and service experts, to monitor the current location of the assigned service expert on a map in real time. This feature enhances transparency and provides customers with up-to-the-minute information about the expert's whereabouts, allowing them to anticipate the arrival time accurately. It also helps the service expert reach the destination in the soonest way possible. It adds a layer of convenience, enabling users to stay informed and plan accordingly.

OTP Verification to Start Job

When a service expert arrives at the customer's location to begin the job, the expert requests an OTP (One-Time Password) from the customer. This OTP is typically sent to the customer's mobile number and serves as a unique code for that specific transaction.

The purpose of this OTP verification is to ensure that the right customer is present at the location and authorizes the service expert to commence the job. By requiring the customer to provide the OTP, Atlas24 enhances the security and authenticity of the service interaction. This feature helps prevent unauthorized access to services and provides both the customer and the service expert with confidence that the job is being initiated by the rightful user. It's a mechanism designed to safeguard the service process and maintain the integrity of the platform's transactions.

Job Management for Experts

Atlas24 empowers service professionals with tools to efficiently handle and control their work assignments.

Pause and Resume Functionality:

Service experts can temporarily halt ongoing jobs if needed. This could be useful for situations where they require a break, encounter unexpected challenges, or need to address other matters.

Job Completion and Closure:

Experts can officially conclude a job when it's finished. This action could include submitting necessary documentation, marking the task as completed, and initiating any post-service processes.

Customer Rating System

The "Customer Rating System" in Atlas24 is a crucial feedback mechanism that allows customers to evaluate and provide feedback on the service they receive from the experts. After the completion of a service, customers have the opportunity to rate the service expert based on their overall experience. This evaluation is typically done through a star rating system. Beyond a rating, customers often have the option to provide additional feedback or comments. This information can be valuable for both the service experts and the platform, offering insights into areas of improvement and highlighting what aspects of the service were particularly appreciated.

Positive customer ratings contribute to building trust within the Atlas24 community. Prospective customers can rely on these ratings to make informed decisions when choosing a service expert, fostering a sense of confidence in the platform.

High ratings act as recognition for service experts, showcasing their proficiency and professionalism. This recognition can lead to increased visibility and opportunities for experts to attract more service requests.

Invoice Access

Once a service is completed, the financial transaction details are compiled into an invoice. This document outlines the details of the services rendered, including costs and any applicable taxes or fees.

Customer Access:

Customers can easily access their invoices through the Atlas24 platform. This transparency enables them to review and verify the details of the transaction.

Service Experts Access:

Service experts also can view and download invoices associated with the jobs they have completed. This feature provides transparency in financial transactions and allows experts to keep track of their earnings.

Some Web Screens

Technical Details

Backend and Frontend

Atlas24's backend is developed using a JAVA framework named Spring Boot and Hibernate. UI elements are developed with Next JS, Material UI, and some custom CSS. PostgreSQL database is used to store data.

For extra security, no sensitive information, credentials, or files are stored in the database in plain text. Instead, a custom web infrastructure (API) is designed and developed to store this information prioritizing security above all by encrypting them on the server-side. Also, all the REST communications are encrypted, and authenticated with a secured JWT (JSON Web Token).

Mobile App

1. A cross-platform mobile app is written in Dart using the latest mobile development platform Flutter. Flutter helped to make the app faster and reduce code development time.

2. Firebase has been used to implement the push notification service.

3. Google Map API has been to implement the service provider's find and navigation process.

4. Many Flutter packages are used to implement different features like shared preference, splash screen, API calls, etc.

5. JWT is used to hit all the private APIs to ensure users’ privacy and safety.

Miscellaneous

1. The system uses Google Analytics to track analytics. It is used to track the key metrics and events to improve the app through an informed iterative process.

2. Firebase Crashlytics is used to track key performance metrics, bugs, and crashes.